FAQ's

Q1 - How much is shipping in Australia?

A1 - Shipping within Australia is free for all product.

 

Q2 - Do you ship internationally?

A2 - We offer international shipping on unframed posters only at present.

 

Q3 - How much is international Shipping?

A3 - Our international shipping is a flat rate of $29.95 AUD. 

 

Q4 - How long will it take to get my order?

A4 - All of our products are made to order in Australia upon purchase. 

Production times:

Unframed Art Prints - 3 to 6 Business days to print & dispatch.

Framed Art Prints - 7 to 10 Business days to make & dispatch.

Canvas Prints - 14 to 19 Business days to make & dispatch.

Shipping is 5 to 7 Business days from dispatch (Please allow a delay for shipping due to Covid-19)

 

Q5 - Do I have to have a white border on my print?

A5 - No, you can have the art printed with or without a white border, just select which option you prefer when adding the print to cart.

 

Q6 -  Can I return my product if I change my mind?

A6 - No, As our products are made to order, once the order is placed there can be no return for change of mind.

For more information on returns please see our Returns Policy. 

 

Q7 - Do you have glass framed art prints?

A7 - Yes up to 50x70cm & 60x60cm have a glass window. Sizes A1 & 71x71cm(square) and above have a premium quality Acrylic window due to size and weight.

 

Q8 - What is an unframed print?

A8 -  An unframed art print is printed on 230gsm matte paper, rolled and shipped in a tube. (unframed canvas prints are Stretched and ready to hang)

 

Is there a question we haven't answered? Please ask us via Chat, Our Contact Us Form or email info@thepapertree.com.au and we would be happy to answer your questions.